Frequently Asked Questions

What is Innkeeper's Advantage?
Innkeeper's Advantage is a software suite that offers integrated online reservations, guest management, Web site CMS*, online gift certificates, gift shop, blogging and analytics. The reservation system also integrates with facebook, GDS** and credit card processing partners. Everything works together. The subscription includes courteous and accessible user support. There is no software to download or maintain.

* CMS: Content Management System
** GDS: Global Distribution System (Expedia, Travelocity, Hotels.com etc..)

Can I get just the reservation system?
Yes, Book it Now, our stand-alone reservation system, is available if you already have a Web site that you like. It includes the booking engine with room descriptions, branded email autoresponse, guest management and package upselling.

What are the benefits of using Innkeeper's Advantage?

  • Web visitors have a unique, seamless and secure booking experience without leaving your Web site or domain.
  • The system eanbles innkeeper's to update Web content, blog, manage guest records, auto-respond to bookings and get precise analyticss in a single interface.
  • Prompt, professional support when you need it.
  • The PCI compliant system handles repetitive, time consuming booking tasks the way you want it to.
  • We partner with the best Internet gateway providers to ensure you get the most competitive credit card rate and online processing convenience available. Our system also supports manual credit card processing if you prefer it.
  • We offer an integrated gift shop that allows you to automate the gift certificate process and sell merchandise online.
  • Real time precision analytics provides up-to-the-minute feedback on your traffic and bookings.
  • We have the most affordable Global Distribution System (GDS) rates available. Your availability calendar is updated automatically.

What if I don't want to do everything myself?
Experienced and courteous Innkeeper's Advantage staff members are available to assist you with supplemental services like content update, design, social networking services, search engine optimization and Internet business consulting,

Can I conveniently access the information I need to process reservations?
Yes, our PCI compliant interface provides a secure, convenient and easy way to process credit cards.

Is Innkeeper's Advantage reliable?
Yes, we have had no unscheduled downtime for IA version 2 or IA version 3 and have scheduled only 2, off-peak hours of downtime required to perform major functionality upgrades between versions.

What if I want to back up my own data?
We have a state of the art, secure backup and recovery system that ensures you will not lose your information, however, if you are concerned about losing your data, you may download your information (PCI rules apply) at any time day or night. You can also print your availability calendar.

Do I own my Web site if it is on your system?
Yes, your Web site domain, content, design and data belong to you. If you decide for some reason to stop using Innkeeper's Advantage, we will provide an HTML version of your site, your images, domain and transaction records.

Can I get an online demo?
We offer a 30 minute live demo via Go To Meeting if you would like to see the system in action. Simply call us or send an email to schedule a live demo.